Privacy Policy (UK GDPR)

Last updated: 19th December 2025

Ness Application Ltd (“Ness”, “we”, “our”, or “us”) is committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Privacy Policy explains how we collect, use, store, and protect your personal data when you use the Ness mobile application and related services (the “App”).

By using the App, you acknowledge that you have read and understood this Privacy Policy.

1. Who We Are (Data Controller)

For the purposes of UK data protection law, the data controller is:

Ness Application Ltd
167–169 Great Portland Street
London, United Kingdom
W1W 5PF
Email: support@nessapp.co.uk

2. Personal Data We Collect

We only collect personal data that is necessary to provide and improve the App.

a) Information You Provide

• Full name

• Email address

• Date of birth

• Account login credentials

• Profile settings and preferences

• Habit, activity, or wellness data you choose to input

b) Automatically Collected Information

• Device type, operating system, and app version

• IP address (processed in a limited or anonymised form where possible)

• Usage data such as feature interaction and session activity

• Crash logs and diagnostic data

c) Subscription and Payment Data

Payments and subscriptions are processed by third-party providers (such as Apple or Google). Ness does not store or process your payment card details.

3. Lawful Basis for Processing (UK GDPR)

We process your personal data under the following lawful bases:

• Performance of a contract
  To provide the App, manage your account, and deliver subscribed features.

• Legitimate interests
  To improve the App, monitor performance, prevent fraud, and maintain security.

• Consent
  Where you voluntarily provide certain data or opt into communications. You may withdraw consent at any time.

• Legal obligation
  Where required to comply with applicable laws or regulatory requirements.

4. How We Use Your Data

We use your personal data to:

• Create and manage your Ness account

• Deliver personalised habit and progress tracking

• Improve app performance and user experience

• Communicate service updates or respond to support requests

• Manage subscriptions and access control

• Ensure security, fraud prevention, and compliance

We do not sell your personal data.

5. Data Sharing and Third Parties

We may share limited personal data with trusted third parties where necessary, including:

• Cloud hosting and infrastructure providers

• Analytics and performance monitoring services

• Payment and subscription processors

All third parties are contractually required to:

• Process data only on our instructions

• Maintain appropriate security measures

• Comply with UK GDPR and applicable laws

6. International Data Transfers

Where personal data is transferred outside the UK, we ensure appropriate safeguards are in place, such as:

• UK-approved standard contractual clauses

• Transfers to countries deemed to have adequate data protection standards

7. Data Retention

We retain personal data only for as long as necessary to:

• Provide the App and its services

• Meet legal, regulatory, or accounting obligations

You may request deletion of your account at any time. Certain data may be retained where legally required.

8. Your Data Protection Rights

Under UK GDPR, you have the right to:

• Access your personal data

• Rectify inaccurate or incomplete data

• Request erasure (“right to be forgotten”)

• Restrict or object to processing

• Data portability

• Withdraw consent at any time

To exercise your rights, contact us at support@nessapp.co.uk.

If you believe your data rights have been infringed, you also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO).

9. Data Security

We implement appropriate technical and organisational measures to protect your personal data, including:

• Encrypted data storage

• Access controls and authentication

• Ongoing system monitoring

While no system can guarantee absolute security, we take reasonable steps to protect your information from unauthorised access or misuse.

10. Children’s Data

Ness is not intended for users under the age of 18.
We do not knowingly collect personal data from children. If we become aware that such data has been collected, it will be deleted promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.
Any changes will be posted within the App and reflected in the “Last updated” date above.

12. Contact Us

If you have any questions about this Privacy Policy or how your personal data is handled, please contact:

Email: support@nessapp.co.uk
Address: 167–169 Great Portland Street, London, United Kingdom, W1W 5PF